At MYSTIQUE we strive to provide you with the best shopping experience and ensure your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive Refunds and Returns Policy outlined below.
Eligibility for Returns
1.1 Clothing and Accessories
We accept returns for clothing items and accessories that are unworn, unwashed, and in their original condition with all tags attached. Please ensure that the items are free from stains, odors, alterations, or any damage caused by the customer.
1.2 Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons. These items include underwear, swimwear, earrings, and personal care products, unless they are defective or damaged upon arrival.
2.1 Initiating a Return
To initiate a return, please contact our customer support team within [number of days] days from the date of delivery. You can reach us through [email/phone number] or by visiting our [contact us] page on our website. Provide your order details and a clear explanation of the reason for the return.
2.2 Return Authorization
Upon receiving your return request, our customer support team will provide you with a return authorization number (RMA) and detailed instructions on how to proceed with the return.
2.3 Packaging and Shipment
Pack the item securely in the original packaging, or if unavailable, in a suitable package to prevent damage during transit. Include the RMA number on the outside of the package. You are responsible for the return shipping costs, unless the return is due to an error on our part or a defective item.
2.4 Proof of Shipment
For your protection, we recommend using a trackable shipping service or purchasing shipping insurance. Retain the proof of shipment until your return is processed and completed.
3.1 Refund Methods
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be issued using the original payment method, unless otherwise requested. Please note that it may take [number of days] for the refund to reflect in your account, depending on your financial institution.
3.2 Non-Refundable Charges
Original shipping charges and any applicable customs duties, taxes, or fees are non-refundable, except in cases where we shipped an incorrect or defective item.
4.1 Exchange Process
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items
5.1 Reporting Damaged or Defective Items
If you receive a damaged or defective item, please notify us within [number of days] days of receiving the order. Provide details and supporting evidence, such as clear photos, to assist us in resolving the issue promptly.
5.2 Resolution Options
Based on the nature of the issue, we will offer a replacement, repair, or refund for the damaged or defective item, including any applicable return shipping costs.